Call us
Existing customer support
0800 121 4203
Monday, Tuesday, Thursday and Friday 8am to 5pm
Wednesday 9.30am to 5pm
Switch your deal, move home, or borrow more support
0800 022 4313
Monday, Tuesday, Thursday and Friday 9am to 5pm
Wednesday 9.45am to 5pm
Bereavement support
0800 011 3238
Monday to Friday 8am to 6pm
Customer complaints
We take complaints very seriously. If you're not happy with something, please let us know so we can put things right. You can make a complaint online or on the phone.
Head to Virgin Money and use our customer complaints process Link opens in a new window.