Questions and answers

Loan to value (LTV) is simply the amount you need to borrow, expressed as a percentage of the value of the property you want to buy.

For example:
If you need to borrow £60,000 to buy a home valued at £100,000, your loan to value would be 60%.

Our mortgage range is currently only available to existing mortgage customers.

We offer fixed, discounted and variable rate mortgages. The exact rate offered is dependent on the mortgage product you choose. View our range of mortgages.

We offer a range of Buy-to-let mortgage products for existing customers only.

To explore new customer borrowing options, please visit The Mortgage Works

We offer a wide range of products that are available on new build properties with 90% LTV mortgages on new build houses and up to 80% LTV mortgages on new build flats.

Please Note:
We consider any property that has been built in the last two years as a new build property.

Our mortgage range is currently only available to existing mortgage customers.

We offer mortgages to buy virtually any type of residential permanent property made with standard materials in construction of the property. This could be your main home, a holiday home or second home and we also offer a range of buy to let mortgages.

However there are a few types of properties we do not lend on for example:

• Shared Ownership
• Houses of Multiple Occupation (HMO)
• Freehold Flats in England & Wales
• Any property that is used for commercial purposes.

If you’re uncertain whether we’ll be able to offer a mortgage on your property, give us a call on 0800 022 4313 we're here Monday, Tuesday, Thursday and Friday 9am to 5pm. Wednesday 9.45am to 5pm.

If you are looking to borrow additional funds on your mortgage for home improvements please give one of our advisors a call on 0800 022 4313 we're here Monday, Tuesday, Thursday and Friday 9am to 5pm. Wednesday 9.45am to 5pm.

If you are looking to increase your mortgage to consolidate debt we would look to discuss your current situation to ensure we give you the best advice please call us on 0800 022 4313 we're here Monday, Tuesday, Thursday and Friday 9am to 5pm. Wednesday 9.45am to 5pm.

If you are currently on (or shortly to commence) any form of Parental Leave this will be taken into consideration on your application. The effect it will have will depend on your future plans to return to work when your parental leave is finished.

As a responsible lender we want to ensure that you will be able to afford the mortgage we offer you, to ensure this we would need to take into consideration your income and affordability when your parental leave is completed.

What we will need to support an application is:

• one payslip from before your parental leave start date
• a letter from your employer confirming details of your return to work, this will include the expected date of return, hours of work and salary.

If you are currently in a probationary period this will be taken into consideration on your application.

As a responsible lender we want to ensure that you will be able to afford the mortgage we offer you, to ensure this we would need to take into consideration your overall circumstances and the stability of your employment history in addition to your circumstances at the end of your probationary period.

To find out if we will be able to help you please give us a call on 0800 022 4313 we're here Monday, Tuesday, Thursday and Friday 9am to 5pm. Wednesday 9.45am to 5pm.

There are many factors taken into consideration when we assess your mortgage application these include

• Income
• Expenditure
• Employment status
• Property type
• Credit history
• Affordability

Please note:
This list is not exhaustive. These factors help us assess how affordable the mortgage would be to ensure we continue to lend funds in a responsible manner.

There are many factors taken into consideration when we assess your mortgage application these include

• Income
• Expenditure
• Employment status
• Property type
• Credit history
• Affordability

Please note:
This list is not exhaustive. These factors help us assess how affordable the mortgage would be to ensure we continue to lend funds in a responsible manner.

There are a number of other expenses when you buy a home:

Valuation or survey fees:
A professional surveyor will assess the value and possibly the condition of the property. These costs are usually based on the value of the property.

Legal fees:
A solicitor or conveyancer needs to make sure all the legal documentation is in order, and that your interest in the property is registered.

Arrangement Fee:
This is charged by your lender and covers their costs in setting up your mortgage.

Stamp duty:
Stamp duty is charged by the Government on most homes sold for £125,000 or more.

Home Buildings insurance:
You will need to ensure that you have suitable buildings insurance in place once you have:

• in Scotland signed the missives
• in England exchanged contracts

Though not compulsory (unlike buildings insurance), it makes good sense to have home contents insurance and life and protection insurance to cover your mortgage.

All applicants must be currently living in the UK and have a minimum of 3 years’ continuous UK address history.

If you’re a sole trader or member of a partnership, or own more than 25% of a limited company, either individually or jointly, Clydesdale will consider you to be self-employed. To assess your income we’ll need the following documents:

• Limited company: The most recent financial accounts, covering the past 2 years prepared by a qualified accountant. The financial year end date of the most recent set of accounts must be within the last 21 months (i.e. the business isn’t overdue filing). We’ll also need a letter from the company’s accountant, addressed to the us, confirming your shareholding in the business and your salary for the past 2 years.
• Sole trader or partnership: The latest 2 years’ tax calculations (SA302s) and corresponding tax year overviews. The financial year end date of the most recent set of SA302s and tax year overviews must be within the last 21 months (i.e. the business isn’t overdue filing).

We may also require the latest month’s business bank statement. If needed, we’ll let you know.

No, our agreement in principle uses a soft credit search and this will not leave any visible footprint on your credit history or affect your credit score.

An agreement in principle is not a guarantee that we will lend to you. We would still need to complete a full credit check as well as ensuring that the property you chose is suitable for mortgage purposes.

This would all be completed as part of your mortgage appointment with one of our qualified mortgage advisors.

Your agreement in principle is valid on the day you complete it as it is only an indication that we will lend. You shouldn’t need to complete another agreement in principle before you apply for a mortgage with us unless your circumstances change.

If you are at the end of your agreement in principle and still have the decision on screen, you can make amendments using the Recalculation Button. If however you have left the decision screen you would need to submit a new agreement in principle.

Any agreement in principle completed on the same day, where the name, address and date of birth are the same (even if in a different quote) would not leave a second soft search. If a new quote is completed on a different day then this would leave a second soft footprint however this would in no way affect your credit score.

A mortgage agreement in principle is the first step towards your mortgage. It provides you with an indication of whether we could lend you the amount you need to borrow.

It only takes around 10 minutes to complete the form and get a result. We’ll ask about your income and regular spending. We will undertake a soft credit search which has no impact on your credit file.

It will ask personal details about yourself and any other applicant including your income and expenditure. Once all boxes have been complete you will be provided with a guide to how much you can potentially borrow.

This a great tool if you are just starting on your mortgage journey. Once you are ready to proceed to the next step, our team will book you in for a decision in principle.

This is where you will speak to our team for 30 mins, send in income details and they will conduct a hard credit search at that point to provide an exact amount of borrowing.

Please note a hard credit search will be recorded on your file and may impact your ability to obtain credit elsewhere in future.

If you’re a sole trader or member of a partnership, or own more than 25% of a limited company, either individually or jointly, Clydesdale will consider you to be self-employed. To assess your income we’ll need the following documents:

• Limited company: The most recent financial accounts, covering the past 2 years prepared by a qualified accountant. The financial year end date of the most recent set of accounts must be within the last 21 months (i.e. the business isn’t overdue filing). We’ll also need a letter from the company’s accountant, addressed to the us, confirming your shareholding in the business and your salary for the past 2 years.
• Sole trader or partnership: The latest 2 years’ tax calculations (SA302s) and corresponding tax year overviews. The financial year end date of the most recent set of SA302s and tax year overviews must be within the last 21 months (i.e. the business isn’t overdue filing).

We may also require the latest month’s business bank statement. If needed, we’ll let you know.

To help us complete your application we require:

• Income
• Details of all credit commitments: this should include the outstanding balance and monthly payment.
• Pension income: if the term of your mortgage will take you to or passed your retirement age or your 71st birthday you will need to advise of your pension income.
• Debt consolidation: if your mortgage application includes debt consolidation we would need the companies names, the outstanding balance, the rate and the term left.

We accept scanned copies or photographs of all supporting documents

During your appointment with the regulated mortgage adviser you will be asked various questions to enable us to provide you with the most appropriate advice.

These questions will cover:

• Income
• Expenses
• Term
• Fees
• Retirement plans

We'll also require details about the property so we can consider your home and contents insurance requirements.
Our advisers will also discuss Life and Critical Illness cover with you during the appointment – to ensure you and your family are appropriately protected.

You can arrange for a decision in principle by calling 0800 022 4313 we're here Monday, Tuesday, Thursday and Friday 9am to 5pm. Wednesday 9.45am to 5pm.

To complete your application we require:

• Details of all credit commitments: this would include the outstanding balance and monthly payment
• Details of all insurances
• Childcare
• Maintenance
• Any other essential expenditure

We accept scanned copies or photographs of all supporting documents

As a general rule it takes between six and eight weeks, starting from the time you make an initial enquiry.

However, we can arrange some mortgages even faster – for example, if you’re an existing mortgage customer looking to borrow more money for home improvements.

If you have a completion date in mind, we will do our best to meet that.

You can arrange for a decision in principle by calling 0800 022 4313 we're here Monday, Tuesday, Thursday and Friday 9am to 5pm. Wednesday 9.45am to 5pm.

If you are in Scotland the solicitor you choose must be on the Clydesdale approved legal panel.
If you are in England you can choose to use a solicitor that is not on our panel however this may lead to additional costs and time delays.

If you are looking to consolidate some debts as part of your mortgage application we would need to know

• Name of lender
• Outstanding balance
• Rate
• Term

Yes, you can complete a decision in principle application with us and receive a credit decision without having found a property yet, the decision will be subject to you finding a suitable property.

This appointment will take about 30 minutes of your time and will require you to have your income and expendtiure details.

The decision will remain valid for 180 days and will allow you to look for a property with confidence.

You can arrange for a decision in principle by calling 0800 022 4313 we're here Monday, Tuesday, Thursday and Friday 9am to 5pm. Wednesday 9.45am to 5pm.

We normally aim to provide a decision on the day of the appointment but in some circumstances this may take a little longer.

You can arrange for a decision in principle by calling 0800 022 4313 we're here Monday, Tuesday, Thursday and Friday 9am to 5pm. Wednesday 9.45am to 5pm.

If you wish to make any changes to the borrowing requirements on your mortgage application contact your mortgage advisor as soon as possible as this may affect the advice you have received.
We will review your application with you and arrange for new documents to be sent to you.

If there are any changes to your circumstances it is important to make your mortgage advisor aware of these as soon as possible.
As responsible lenders we would review your application considering these changes to ensure we have recommended a suitable mortgage to suit your new circumstances.

Your mortgage offer is valid for 180 days.

There are many factors taken into consideration when we assess your mortgage application these include:

• Income
• Expenditure
• Employment status
• Property type
• Credit history
• Affordability

Please note:
This list is not exhaustive. These factors help us assess how affordable the mortgage would be to ensure we continue to lend funds in a responsible manner.

Once your application has been returned and any applicable fees have been paid, your valuation will be instructed. Here at Clydesdale we use a combination of Automated Valuations – a computer estimate based on previous sales prices and property value indices, Desktop Valuations and Physical Valuations. Where possible a nonphysical valuation will be utilised.

If there are any time delays we will keep you informed throughout your application.

When we send out your documents we will include a freepost envelope for you to return them in. If however you have lost or misplaced this there is an address on the covering letter of your documents which you can use to return your documents to us.

Yes, we can accept scanned or emailed copies of your signed documents.
Your mortgage expert can help you do this during your appointment.

If you have reviewed your documents and are concerned some of the information is incorrect, please contact our mortgage team as soon as possible on 0800 022 4313, we're here Monday, Tuesday, Thursday and Friday 9am to 5pm. Wednesday 9.45am to 5pm.

Any valuation carried out on a property is valid for 6 months.

Please reach out to us as soon as possible to provide your new property details. You can give us a call on 0800 022 4313, we're here Monday, Tuesday, Thursday and Friday 9am to 5pm. Wednesday 9.45am to 5pm.

If, during the valuation of a property, the valuer identifies the need for repairs to be made, we may retain a sum of money from the mortgage until the repairs have been carried out to our/the valuers satisfaction. This sum of money is referred to as a retention.
We would normally expect these repairs to be completed within 3 to 6 months of the loan being settled, and the property needs to be re-inspected before we will release the remainder of the retained funds.

Once your mortgage has been completed you will receive a letter confirming how much your first payment will be and when this will be taken.

As a condition of the loan we will request statements for the accounts you are looking to pay off. In most cases we will release the funds to you, allowing you to pay off the outstanding debt yourself.
Please note:
In some cases as a condition of the loan we will arrange for the payments to be made with any leftover funds being credited to your account.

If your fixed rate or discounted rate period is coming to an end we will contact you by post at least 4 months before your deal ends to let you know. If you choose not to take any action your mortgage will move onto a variable rate product, this rate may differ depending on the mortgage deal you originally agreed. If you are looking to arrange a new fixed or discounted rate deal you can do this by going online to switch to a new deal.

The process takes around 10 minutes of your time, or if you need to speak someone you can call 0800 022 4313 and one of our Contact Centre colleagues will be here to help you Monday, Tuesday, Thursday and Friday 9am to 5pm. Wednesday 9.45am to 5pm.

Please note: If you have built up a redraw facility on your mortgage as a result of lump sum credits and/or regular overpayments access to this will cease upon transferring to a new deal.

You can apply for your new deal up to 4 months before the end of your fixed or discounted rate.

Once you have applied for a new product, you are also able to reduce the balance of your mortgage during the last 3 months of your current rate without incurring Early Repayment Charges.

If you are looking for a new deal, and you do not want to make any changes to the mortgage then you can do this online. There are a few questions to establish if you are able to switch online. The online application takes about 10 minutes to complete.

If you are unable to apply online or would prefer to speak to someone then please call us on 0800 022 4313, Monday, Tuesday, Thursday and Friday 9am to 5pm. Wednesday 9.45am to 5pm.

No, we will send a new mortgage offer document for you to review. This is usually posted within 2 days of your application.
If you are happy with the offer you don't need to do anything else. And, if we don't hear from you, after 10 days we'll put your new mortgage deal into place.

If you've applied for a new rate at least 2 weeks before your current rate expires, then your new rate will take effect on the day after your current rate expires. For example, if your existing rate ends on 30th September, the new product will start on the 1st October.

For any applications received with less than 2 weeks to rate expiry or where the rate has already expired the new rate will take effect 10 days after the mortgage offer has been issued. Once you have received and are happy with your mortgage offer you can contact us to ask for the rate change to be processed us before the end of the 10 day reflection period , by giving us a call on 0800 022 4313 which may speed up completion.

As your mortgage payments are paid a month in arrears, the first payment for your new mortgage deal will take effect from the second monthly payment after your new rate has been applied to your mortgage.

For example:
If your new mortgage deal takes effect on the 1st of August and your payment is due on the 20th of August, the 20th of August payment will still be at your existing rate. Your next payment on the 20th of September will be at the rate for your new deal.

The valuation figure on your letter is based on the last mortgage valuation of the property. If you believe that the property is worth more you can still apply to switch to a new deal using your estimated valuation. Where possible we will validate your estimate using an automated valuation, where we are unable to validate your estimate we will be in contact to discuss your options.

These will include selecting an alternative product, reducing the outstanding balance or completing a new mortgage valuation. If you opt for a new valuation you will need to cover the cost, the valuation will then be organised through one of our approved valuers.

No, we don't normally need to complete a new valuation when you are switching to a new deal. When completing the online application please just use your estimated valuation. We will validate your estimate using an indexed or an automated valuation, where we are unable to validate your estimate we will be in contact to discuss your options. These will include selecting an alternative product, reducing the outstanding balance or completing a new mortgage valuation.

We aim to issue a binding mortgage offer within 5 days of receipt of your application. Once the mortgage offer document has been produced the interest rate is guaranteed for 180 days.

If you are looking to arrange a new fixed or discounted rate deal you can do this in most circumstance by going online to switch to a new deal the process takes around 10 minutes of your time.

If you are unable to apply online or would prefer to speak to someone then please call us on 0800 022 4313, Monday, Tuesday, Thursday and Friday 9am to 5pm. Wednesday 9.45am to 5pm.

Find out what information you’ll be asked to provide, the different ways you can let us know and what happens to their accounts at https://uk.virginmoney.com/service/bereavement/

If you want to change your payment date please call us the Mortgage Services team on 0800 121 4203, Monday to Friday 8am - 5pm, except for Wednesdays 9.30am - 5pm and one of our advisers will be happy to help.

Please note: You must notify us a least 10 business days before your payment is due.

If you want to change the account you make your mortgage payment from all you need to do is complete a Direct Debit form.

You can do this by visiting your local Store or by printing a Direct Debit form and returning the completed form to our Mortgage Services team at:

The Team at Clydesdale
Sunderland
SR43 4JE

Yes you can increase your monthly payments however we may need to make sure that any increase is sustainable from your normal income. In order for us to discuss this with you please give us a call on 0800 121 4203.

You are able to take a payment holiday provided that:

• your mortgage is not a buy to let;
• you have made overpayments to your mortgage that are equivalent to at least 3 months payments;
• you are not currently in a concessionary period;
• you payments are up to date;
• you have not had a payment holiday in the last year.

If you are experiencing payment difficulties, please contact us as soon as possible to discuss your problem and what we can do to support you. You can also find out about ways we can help in our managing your money section. Alternatively, if you would like to speak to us call 0800 121 4203, we're here Monday to Friday 8am - 5pm, except for Wednesdays 9.30am - 5pm.

If you are eligible to take advantage of a payment holiday please give us a call on 0800 121 4203 where one of our advisers will be happy to arrange this for you. Alternatively you can visit any of our branches.

Please note:
You are able to take a payment holiday provided that

• your mortgage is not a buy to let
• you have made overpayments to your mortgage that are equivalent to at least 3 months payments
• you are not currently in a concessionary period
• you payments are up to date
• you have not had a payment holiday in the last year

No you need to make your mortgage payment each month. You can request to make overpayments at any time (these maybe subject to early repayment charges and must be affordable from your monthly income).

You can make a payment to your mortgage:

• In one of our branches
• By sending us a cheque
• You may be able to make a payment using online banking with your own bank

Lump sum payments

These are one-off payments made to your mortgage. If you choose to make a lump sum payment to your mortgage during your initial rate (for example, during a fixed rate period), you can repay up to 10% of your outstanding balance in each product year without being charged an Early Repayment Charge. Please call our mortgage team on 0800 121 4203 where our team will discuss your options and how to pay. We're here Monday to Friday 8am - 5pm, except for Wednesdays 9.30am - 5pm.

Overpayments

Overpayments are regular, extra amounts you can afford to add to your usual payments, we may need to make sure that any increase is sustainable from your normal income. Please call our mortgage team on 0800 121 4203 where our team will discuss your options and how to pay. We are open Monday to Friday 8am - 5pm except for Wednesdays 9.30am - 5pm.

If you want to add or remove someone from your mortgage we would need to take you through a new mortgage application with one of our regulated mortgage advisors.
Please give us a call on 0800 121 4203, we're here Monday to Friday 8am - 5pm, except for Wednesdays 9.30am - 5pm.

You can order a copy of your mortgage documents at anytime however fees may apply.
If you would like a copy of your mortgage documents please give us a call on 0800 121 4203 and we would be happy to reissue them for you.

If you are eligible to withdraw money from your mortgage account you can arrange this by calling 0800 121 4203 where one of our advisors will be happy to help.

If you would like to order a statement for your mortgage please call our Mortgage services team on 0800 121 4203 where an advisor will be happy to help.

Our Financial Solutions and Customer Management Unit will be happy to discuss the situation with you on 0800 141 2301.

The interest on your mortgage is calculated and applied monthly in arrears based on your current mortgage rate.

If you currently have an offset mortgage you can add new accounts to your portfolio at anytime.
Please give us a call on 0800 121 4203. We are open Monday to Friday 8am - 5pm except for Wednesdays 9.30am - 5pm

You can check if early repayment charges apply to your mortgage by referring to your original mortgage offer document or by giving us a call on 0800 121 4203 where one of our advisors will be happy to help.

If you would like a redemption figure on your mortgage please give our Redemption team a call on 0800 121 4203 (selecting option 3) where one of our advisors will be happy to help.

You should call our mortgage team on 0800 121 4203 to discuss your options. The Arranged overdraft will be removed.

If your interest only mortgage is coming to an end you will need to make arrangements to redeem your mortgage. If you do not have the necessary funds to redeem the mortgage in full, please contact us to discuss on 0800 121 4203, we're here Monday to Friday 8am - 5pm, except for Wednesdays 9.30am - 5pm.

If you have sold or re-mortgaged your property, your solicitor will attend to removing our charge noted against your property at the Land Registry or Registers of Scotland. This is known as discharging security. They will also request any title deeds we hold. If you have repaid your mortgage but have not sold or re-mortgaged the property, you can ask us to send your title deeds to you.

Your mortgage statement is issued once a year.

You are able to take a redraw provided you have made overpayments to your mortgage of at least £1,000, you are not currently in a concessionary period and your payments are up to date.

If you are eligible to take advantage of a redraw please give us a call on 0800 121 4203 where one of our advisers will be happy to arrange this for you. Alternatively you can visit any of our branches.

Please note:
You are able to take a redraw provided you have made overpayments to your mortgage of at least £1,000, you are not currently in a concessionary period and your payments are up to date.

You can pay this fee in your local branch or by calling our Mortgage Services Helpdesk on 0800 121 4203.
Please have your card details and your mortgage account details to hand when you call.

You can order copies of your title deeds at any time, however fees will apply. You should also note that most title deeds consist of a single Title Information Document (England & Wales) or Title Information Sheet (Scotland). You can call our Mortgage Services Helpdesk on 0800 121 4203

If you've paid more than the amount needed to pay off the mortgage, we'll make every effort to refund the overpaid amount as soon as possible, usually within 5 working days. Surplus payments are refunded either electronically to the bank account your mortgage payments were previously collected from, or by cheque once the surplus payment has cleared.

If you wish to change the address that we write to you, and you have a residential mortgage with us, we would need to understand why before amending this.
Are you moving out of the property or are you considering to let the property?
To find the best option for you, please call our mortgage team on 0800 121 4203, we are open Monday to Friday 8am - 5pm except for Wednesdays 9.30am - 5pm

Paying off a loan before the end of the agreed term:

The first thing you will need is a redemption statement from us. This shows the total amount that you still owe us, including any applicable charges and fees, such as Early Repayment Charges or Mortgage Exit Fees. It also gives details of where and how you can send funds to us to repay your loan. If you have a solicitor involved in the process (e.g. re-mortgage or sale of property), they will request the redemption statement. Redemption statements can be requested either:
Over the phone:
by calling our Mortgage Services Helpdesk on 0800 121 4203. Option 1, then Option 3, then Option 2.
or in writing to:
The Team at Clydesdale
Sunderland
SR43 4JE

Once the funds are received, we will apply them to your mortgage account and then close it.

Once all the agreed payments have been made to your loan, the account will be closed. You may still be due to pay a Mortgage Exit Fee. The amount of this fee varies according to when you took out your mortgage and is detailed in your most recent mortgage offer.

You can pay this fee:

• In your local branch
• Over the phone: by calling our Mortgage Services Helpdesk on 0800 121 4203. Please have your card details and your mortgage account details to hand when you call.
• By Posting a Cheque to: The Team at Clydesdale, Sunderland, SR43 4JE

In all cases you will receive a closing statement from us showing that the balance is NIL.
Any surplus funds will be returned to you. Please allow up to 5 working days for this.
Once your mortgage is repaid, you should cancel your direct debit or standing order payment if you haven’t already done so.

For direct debits this can be done:

Over the phone:
by calling our Mortgage Services Helpdesk on 0800 121 4203.
or in writing to:
The Team at Clydesdale
Sunderland
SR43 4JE

If you have sold or re-mortgaged your property, your solicitor will attend to removing our charge noted against your property at the Land Registry or Registers of Scotland. This is known as discharging security. They will also request any title deeds we hold. If you have repaid your mortgage but have not sold or re-mortgaged the property, you can ask us to send your title deeds to you.

Title deeds are paper documents showing the chain of ownership for land and property. In the past, this would have been a large bundle of documents going back many years. However, both Registers of Scotland and the Land Registry of England & Wales have digitised the majority of these and your title deeds may now only consist of a Title Information Document (England & Wales) or a Title Information Sheet (Scotland).

You can change your existing mortgage at any time however you may incur early repayment charges if you are still in your fixed rate period.

Still in your fixed rate period

If you are still with your fixed rate period you can apply to change your existing mortgage by discussing your application with a regulated mortgage advisor who will walk you through the process and explain any charges that may be incurred. To discuss please call on 0800 022 4313 we're here Monday, Tuesday, Thursday and Friday 9am to 5pm and Wednesday 9.45am to 5pm, or by visiting your nearest branch.

Fixed rate due to end

You can apply to change your existing mortgage up to 12 weeks prior to the end of your current deal. If you are looking for a new deal on your mortgage and you do not wish to change the term of your mortgage or borrow any additional funds you can apply online by selecting the mortgage you would like to switch to from our switching web page then filling in our online form. When your existing mortgage deal ends we will then switch the mortgage to your new rate.

If however you are looking to change the term of your mortgage or borrow additional funds please give one of our advisors a call to discuss on 0800 022 4313 we're here Monday, Tuesday, Thursday and Friday 9am to 5pm. Wednesday 9.45am to 5pm.

There is no limit on additional borrowing on your current mortgage however we would need to discuss your exact requirements and check your eligibility.
To help us look into this for you, please call us on 0800 022 4313, Monday, Tuesday, Thursday and Friday 9am to 5pm. Wednesday 9.45am to 5pm.

Going away or had a change in circumstance? You can now apply to rent out your home for up to 24 months.

The terms of your mortgage explain that you need permission to rent out your home. You can apply for a consent to let on your current mortgage however we would need to discuss your exact requirements and check eligibility.

Just remember you can't switch to a new mortgage deal whilst you're renting out your home, or take additional borrowing. Other restrictions may apply, and we'll discuss these with you where applicable.

If you are a member of the armed forces however, and have an active posting, some exceptions apply. You will still be able to take out a new deal whilst renting out the property, as well being able to rent your property out within 6 months of completion of the mortgage.

To help us look into this for you, please call us on 0800 022 4313, we're here Monday, Tuesday, Thursday and Friday 9am to 5pm. Wednesday 9.45am to 5pm.

We are here to support our existing customers who have a mortgage on a property that is impacted by potentially unsafe EWS. When your current mortgage deal ends we will offer a new mortgage product, just as we always would.
For changes to an existing Clydesdale mortgage we will assess each case based on individual circumstances. As a responsible lender, any application for additional borrowing from customers impacted by unsafe EWS will be carefully considered before a decision is made.

An offset mortgage lets you use your savings to reduce the amount of interest you’ll pay on your mortgage. All you need to do is link your eligible Clydesdale savings and current accounts to your mortgage, and you won’t be charged any mortgage interest on the value of your savings

The amount of interest you pay on your mortgage is based on the amount in your savings. If you have a mortgage of £500,000 with £100,000 in your linked savings account, you will only pay interest on your mortgage on the remaining £400,000.

You won’t earn any interest on your savings when they’re linked to your mortgage, but you’ll still have the same access if you need to take money out. The more money you have in credit balances, the more interest you will save.

Your mortgage payments will not change, however more of your monthly repayment will go towards paying the balance of your mortgage off. This will allow you to save money on the interest charged on your mortgage and if you have a repayment mortgage it may help you to reduce your term.

We no longer offer offset mortgages to new or existing customers. If you already have an offset mortgage with us, there's no change to how it works and we will continue to support you as usual.

We currently have products that are on sale and products that are no longer available, but are still eligible to be linked to an offset mortgage. Our current available products that can be linked are:

Club M Account
Club M Saver Account
M Plus Account
M Plus Saver

Our products that are no longer available for new customers, but can still be linked if you hold an account are:

Private Current Account
Private Savings Account
Current Account Control
Current Account Tracker
Savings Account Plus
Savings Account Plus – Offset
Offset Business Current Account

To link one of these accounts to your mortgage please call us on 0800 121 4203. We are open Monday to Friday 8am - 5pm except Wednesdays 9.30am - 5pm. We are closed on weekends.

If you're looking to open a new account, please visit our website to view our current on sale product range, or give us a call on 0800 678 3350. We are open Monday - Friday 8am - 6pm and Saturday 9am-1pm.

If you have a joint account you would like to link to your offset mortgage, please call us on 0800 121 4203.
We will only be able to link your account(s) if both of the joint account holders are also named on the mortgage.
We are open Monday to Friday 8am - 5pm, except for Wednesdays 9.30am - 5pm. We are closed on weekends.

If you would like to open a new account to offset against your mortgage please visit Virgin Money to view our current range of products available to be offset. You will need your customer number at hand when applying for an account online.

If you have any questions about the accounts currently available to be offset, or would like to check that your chosen account is eligible to be offset before you open it, please call us on 0800 121 7365. We are open Monday to Saturday 7am - 9pm and Sunday 10am - 5pm.

Once you’ve opened your new account(s) and added funds, please contact us on 0800 121 4203 and our team will offset your account(s) against your mortgage. We are open Monday to Friday 8am - 5pm except for Wednesdays 9.30am - 5pm. We are closed on weekends.

We no longer offer offset mortgages to new or existing customers. If you already have an offset mortgage with us, there's no change to how it works and we will continue to support you as usual.

If you are looking for a new deal, then you can do this online . There are a few questions to establish if you are able to switch online, and the online application takes about 10 minutes to complete.

If you are unable to apply online or would prefer to speak to someone then please call us on 0800 022 4313.
We're here Monday, Tuesday, Thursday and Friday 9am - 5pm, Wednesday 9.45am - 5pm.

Yes. As you are currently still in your fixed rate period you will have two options when looking to borrow extra money:

• Option 1 – You can take out the new money you are looking to borrow as a separate mortgage on one of our currently available products subject to an application being completed.
• Option 2 – You can add the additional money to your current mortgage, this may lead to you having to pay early repayment charges.

To find out the best option for you give our mortgage team a call on 0800 022 4313, we're here Monday, Tuesday, Thursday and Friday 9am to 5pm. Wednesday 9.45am to 5pm.

Yes you will need to go through an application with a mortgage advisor so we can check the new amount is affordable for you.

No, if you are only looking to borrow additional funds you will not need to contact a solicitor.

You should receive your funds within 6 – 8 weeks of us receiving your signed paperwork.

As a responsible lender, any applications for additional borrowing from customers impacted by unsafe External Wall Systems (which include cladding and balconies), will be carefully considered before a decision is made. We would consider each customer’s individual circumstances. If the funds were required to carry out the necessary remedial works, further information would be required from the building’s owner in order to make an assessment.

Yes, we will require a new valuation of the property to be carried out, depending on the product you choose to apply for the valuation may be free.

Yes, you can complete our agreement in principle or give our mortgage team a call on 0800 022 4313, we're here Monday, Tuesday, Thursday and Friday 9am to 5pm. Wednesday 9.45am to 5pm.

Subject to lending policy in place at the time, it's really easy to take your mortgage with you when you move home - this is generally referred to as 'porting'. You can also apply for additional borrowing at the same time. Alternatively, you may be able to apply for a new mortgage deal when you move.

To find out the best option for you give our mortgage team a call on 0800 022 4313, we're here Monday, Tuesday, Thursday and Friday 9am to 5pm. Wednesday 9.45am to 5pm.

Additional information for customers who require to change the parties named on the mortgage agreement when moving home.

Customers who need to change the parties named on the mortgage when moving home

• Where the parties of the mortgage are changing, availability of the portable balance is evenly divided between the current named parties.
• Any additional funds can be applied for from our on-sale product range.
• If any party doesn't wish to port, they can still get up to a 50% share of the total Early Repayment Charge refund by using the ‘Moving your mortgage’ form Link opens in a new window on our useful forms page to allow the remaining party(ies) to port up to the full balance.
• Any Early Repayment Charge refund will be administered upon completion of the new loan agreement.

Yes, you can give our mortgage team a call on 0800 022 4313, we're here Monday, Tuesday, Thursday and Friday 9am to 5pm. Wednesday 9.45am to 5pm.
You will then need to complete a mortgage interview with one of our qualified mortgage advisors.

Yes, we’d be happy to discuss this further with you. To chat through your individual circumstances please give us a call on 0800 022 4313, we're here Monday, Tuesday, Thursday and Friday 9am to 5pm. Wednesday 9.45am to 5pm.
If you require additional borrowing and have also applied for a payment holiday, we may need to pause your request to move home.
We’ll be in touch if we need to do this. Once your payment holiday has ended, you can apply for additional borrowing and your application will follow our usual process and criteria.

Yes, the level of fees will depend on what you choose to do with your current mortgage and what product you choose at your new property, you will also have to consider the solicitors fees that will apply should you decide to move home.

• If you choose to move your current mortgage to your new property you may have a valuation fee for the new property.
• If you choose not to move your current mortgage you may have an Product Fee and valuation fee depending on the mortgage product you choose.
• If you are currently in a fixed rate period on your existing mortgage you may also have early repayments charges to pay.

You should receive your funds within 6 – 8 weeks of us receiving your signed paperwork.

Buildings with potentially unsafe External Wall Systems (which include cladding and balconies) may be difficult to sell until the fire safety status is known, and any remedial work (if required) is underway (and funded) or completed.
This is because potential buyers may have uncertainty around the risks associated with the External Wall Systems (EWS), and mortgage lenders may not lend on a property without a certified valuation detailing the safety of the EWS.
A completed External Wall Fire Review Form (EWS1 form), Leaseholder Deed Certificate and Landlord Certificate may be required to support your mortgage application.

Our current variable interest rates with effect from 15 January 2026 are:

This will depend on what type of mortgage you have. Not all mortgage rates are affected by a change to the Base Rate. If there are any changes to your mortgage we will notify you in writing. Please do not make any changes to your payments unless notified.

Fixed Rate Mortgages
Mortgages currently in their fixed rate period will not be affected by changes to the Bank of England Base Rate. Once the fixed rate has ended the mortgage will typically revert to a variable rate (please see below). If you are unsure when your mortgage fixed rate ends please refer to your mortgage offer documentation or ask a member of staff for details.

Variable Rates, including discounted variable rates
Our variable rates are not linked to Base Rate but they may be reviewed if Base Rate changes. There will be no immediate change to your mortgage rate following a change to Base Rate and your mortgage payments will only change should we make a change to the variable rate applicable to your mortgage.

Tracker Mortgage / Base Rate Tracker
These track the Bank of England Base Rate. Your rate and payments will change in line with the Base Rate movement.

Current Account Mortgage
Rapid or Flexible Repay mortgages track the Bank of England Base Rate. Therefore your rate and the amount of interest charged will change in line with the Base Rate movement.

Any existing customers impacted by a rate change will be notified in writing of any changes to their mortgage.

Any changes to our on-sale rates will be published in branches and online in the usual way.

Your terms and conditions set this out. In the majority of cases your payments will change after your next payment date. The following is an example of what could happen when a Base Rate change takes place:

• Base Rate changes 10th August
• Your payment is due 14th August
• Your payment is collected 14th August on the old rate and the old payment
• On 14th August the rate on your mortgage account will change to the new Base Rate tracker rate, you will be notified of your new payment amount in writing, the first payment at the new rate will be collected on the 14th September.

If your variable rate is changing you will be notified in writing at least 14 days in advance of the collection of your amended payment amount. When we change our variable rate, your rate will change on the date your next payment is due however your payment will remain the same until the following payment date.

• Variable rate change effective from 15th August
• You make monthly payments on the 1st of the month. The new rate will be applied from 1st September.
• Your first payment at the new rate will be due on 1st October.
• If you make weekly or fortnightly repayments and the new rate was effective from 1st September, the new payment will be applied to your second payment in September.

No, we’ll take care of everything for you. There’s no need to contact us.

Yes you can pay by standing order, however, you will need to change this when ever your mortgage payment changes.

We recommend you pay by Direct Debit. The benefits of paying your mortgage by this method means you will not have to contact your bank to amend the mortgage payment(if your payment changes) as the Direct Debit will claim your monthly payment and means you will not fall into arrears. Direct Debit is one of the safest ways of paying your mortgage and is backed by the Direct Debit Guarantee Scheme. To select the correct Direct Debit mandate form, visit our Useful forms page.

The current temporary payment arrangement agreed with you will remain in place. If there are any further changes, we will contact you.

Your new monthly payment includes any regular overpayments that you’ve formally arranged as part of your Direct Debit / Standing Order, however the overall payment collected following this rate change will differ depending on whether interest rates on your mortgage have increased or decreased.

We send all our customers an annual mortgage statement showing the outstanding balance.
If you are registered for 24 hour internet banking or you have our mobile app you can check your balance online, alternatively if you are registered for Telephone Banking, you can check your balance by calling 0800 345 7365.
If you’re looking to pay off your mortgage in full, please let us know and we’ll send you a redemption statement and confirm if any early repayment charges may apply.

If you have already applied to switch to a new rate then you will be unaffected by this change providing the completion of your switch takes place on or prior to the end of your current rate. Where your new rate is not in place prior to the end of your current rate, your mortgage will revert to the applicable variable rate and you will be notified of the change in rate and payment in writing.
If you have not already applied for a new deal, you can visit our website at www.clydesdaleonline.co.uk/deal-ending.

If the product you have chosen is impacted by the rate change, you will be notified in writing of any change to your interest rate and/or payment amount on the completion of your mortgage.